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Return policy

Roots Tale's returns and exchange policy gives you an option to return or exchange items purchased on Roots Tale for any reason within the specified return/exchange period (check product details page for the same). Our return policy requires that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try a product but please take adequate measure to preserve its original condition.

During Pick Up, our delivery and pick-up agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, without any additional shipping cost but the item(s) has to be of same cost. The customer before hand must pay any additional cost for the item. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

In case of returns/Exchange:

Upon successful pickup of the return product at your doorstep, Roots Tale will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self-ship returns.

'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the Roots Tale website. Following situations may arise:

Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.


Free of cost standard shipping within India.


Customer response time is quicker during 8 AM- 8 PM